Shipping Policy

Shipping Policy

Most Mojo pieces are produced in limited quantities or made to order. Please read the following before you buy so there are no surprises.

Processing time

  • Made-to-order / pre-order items: production begins once enough orders are queued. Please allow 4–8 weeks from order date to dispatch. The estimated window is shown on the product page, and we email you at each stage.
  • In-stock items: dispatched within 2–5 business days of your order being placed.

Where we ship

We ship from Oman to Oman, the GCC, and worldwide.

  • Oman: 2–5 business days after dispatch.
  • GCC: 5–10 business days after dispatch.
  • Rest of world: 10–21 business days after dispatch.

Delivery times are estimates from our courier and are not guaranteed. Delays caused by customs, weather, or courier backlog are outside our control.

Shipping cost

Shipping is calculated at checkout based on destination and order weight. Any promotional free-shipping thresholds are shown at checkout.

Customs, duties and taxes

Orders shipped outside Oman may be subject to import duties, taxes, and customs fees charged by the destination country. These are the responsibility of the customer and are not included in the price or shipping charge. Mojo cannot predict or refund these charges. If a parcel is returned to us because import fees were refused, the order is treated as a return under our Refund & Return Policy, minus original shipping.

Tracking

A tracking number is emailed to you when your order is dispatched. Please allow up to 48 hours for tracking to update.

Wrong or incomplete address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an address entered incorrectly by the customer. If a parcel is returned to us due to an invalid address, we will re-ship it once the correct address is provided and re-shipping is paid.

Lost or delayed parcels

If your tracking shows no movement for 10 business days (domestic) or 21 business days (international) past the estimated delivery window, contact us at our contact page and we will open an investigation with the courier. Claims must be raised within 30 days of the dispatch date.

Damaged in transit

If your order arrives damaged, email us photos of the item and the packaging within 7 days of delivery and we will arrange a replacement or refund.

Contact

Questions about a shipment? Reach us through our contact page.